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Key Job Requirements:

·       Proven track record in facilities helpdesk

·       Good communication skills

·       Experience with CAFM systems i.e. Maximo, Concept etc

·       Experience with planning, scheduling and assigning reactive and planned preventative maintenance works

·       Client engagement to schedule works and arrange access / egress

·       Raising purchase orders for materials, parts and subcontractors

·       Subcontractor engagement with reactive (callouts) and planned preventative maintenance

·       Chasing internal engineers and processing completion paperwork

·       Chasing subcontractors and processing completion maintenance and report sheets

·       Logging calls on the CAFM system and closing works when completed

·       Monitoring and chasing open works orders, adhering to SLA / KPIs

Key Responsibilities :

·       First point of call for all reactive and planned preventative maintenance tasks

·       Producing open work reports for helpdesk tasks

·       Cleansing CAFM system

·      Client engagement regarding open works

·      Receipting purchase orders to confirm delivery of works and goods to enable smooth and timely payment to supply chain

·      Engaging with subcontractors and suppliers and dealing with queries

·      Administrative tasks including but not limited to processing timesheets, assisting Contract Manager with data for client monthly report, meeting minutes, weekly helpdesk reports and collating Domestic audits

·      Issuing of Permits to Work once trained and competent